Return and Refund Policy

At HIDDENBED USA LLC, we are committed to ensuring your  satisfaction with your purchases. If for any reason you are not  completely satisfied, we offer a return and refund policy to help you  resolve any issues. 

• Name of Organization: HIDDENBED USA LLC
• Business Address: 3750 Canal Street #5, Fort Myers, FL 33916
• Business Email: contact@hiddenbedllc.com
• Business Phone: +1 (361) 292-2336

• Most items purchased from HIDDENBED USA LLC can be returned or exchanged, except for the following: 
  • Custom-made or personalized items
  • Items marked as "final sale" or "clearance"
  • Items that have been used, damaged, or altered in any way

• To be eligible for a return or exchange, items must  be in their original condition with all original packaging, tags, and  accessories included.
• Items must not show any signs of wear, use, or damage.

• Returns must be initiated within 30 days of the purchase date.
• Items must be postmarked for return within this 30-day period.

• A receipt or order number is required for all returns and exchanges.

• Returns are accepted for the following reasons: 
  • Defective or damaged items
  • Incorrect items received
  • Items not meeting customer expectations (subject to approval)

To initiate a return or exchange, please follow these steps: 

1. Contact Us: 
   • Email us at contact@hiddenbedllc.com with your order number, reason for return, and whether you would like a refund or exchange.
   • Alternatively, you can call us at +1 (361) 292-2336.

1. Return Shipping: 
   • You are responsible for the cost of return shipping unless the item is defective or was sent in error.
   • We recommend using a trackable shipping method to ensure the item is delivered safely.

1. Inspection and Processing: 
   • Once we receive the returned item, it will be inspected to ensure it meets the return conditions.
   • Refunds or exchanges will be processed within 5-7 business days after the item is received.

• Refunds will be issued in the original payment method.
• For eligible returns, you can choose between: 
  • A full refund to the original payment method
  • Store credit
  • An exchange for a different item of equal value

• Refunds will be processed within 5-7 business days after the returned item is received and inspected.
• The refund will be credited back to the original payment method.

• Restocking Fee: A restocking fee of up to 20% may be applied to certain items, such as large or heavy furniture pieces.
• Damaged or Lost Items: If an item is damaged during return shipping, you may be responsible  for the cost of repair or replacement. If an item is lost during return  shipping, you will need to provide proof of shipment to initiate a  refund.

If you have any questions or need assistance with a return or exchange, please contact us at: HIDDENBED USA LLC
3750 Canal Street #5

Fort Myers, FL 33916

Phone: +1 (361) 292-2336

Email: contact@hiddenbedllc.com

We may update this Return and Refund Policy from time to time.  When we do, we will post the updated policy on our website and revise  the Effective Date at the top of this page. This policy ensures clarity and transparency for your customers,  outlining the necessary steps and conditions for returns and exchanges,  while also protecting the interests of HIDDENBED USA LLC.